/* El concierge: el chat que abre el muñeco flotante.
   Vive encima de todo y se lleva la pantalla entera en el móvil. */
.cnc{
  position:fixed;right:clamp(12px,2.4vw,26px);bottom:clamp(12px,2.4vw,26px);z-index:70;
  width:min(390px,calc(100vw - 24px));height:min(560px,calc(100dvh - 120px));
  background:var(--paper,#fff);border-radius:26px;overflow:hidden;
  box-shadow:var(--shadow-l,0 34px 70px -30px rgba(48,20,51,.42));
  border:1px solid rgba(48,20,51,.09);
  display:flex;flex-direction:column;
  opacity:0;transform:translateY(18px) scale(.97);pointer-events:none;
  transition:opacity .4s var(--ease,cubic-bezier(.22,1,.36,1)),
             transform .4s var(--ease,cubic-bezier(.22,1,.36,1));
}
.cnc.is-on{opacity:1;transform:none;pointer-events:auto}
@media (max-width:520px){
  .cnc{right:0;bottom:0;width:100vw;height:88dvh;border-radius:26px 26px 0 0}
}

.cnc__t{
  display:flex;align-items:center;gap:11px;padding:15px 17px;
  background:linear-gradient(120deg,var(--fucsia,#E02B7C),var(--coral,#F2603A));color:#fff;
}
.cnc__t img{width:38px;height:38px;border-radius:50%;object-fit:cover;background:rgba(255,255,255,.25);flex:none}
.cnc__t b{display:block;font-size:15.5px;line-height:1.15}
.cnc__t span{display:block;font-size:12.5px;opacity:.85}
.cnc__x{margin-left:auto;appearance:none;border:0;background:rgba(255,255,255,.18);color:#fff;
  width:32px;height:32px;border-radius:50%;font-size:17px;cursor:pointer;line-height:1}
.cnc__x:hover{background:rgba(255,255,255,.32)}

.cnc__m{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;
  background:var(--cream,#FFF6EC);-webkit-overflow-scrolling:touch}
.cnc__b{max-width:84%;padding:11px 15px;border-radius:19px;font-size:15px;line-height:1.45;
  white-space:pre-wrap;word-wrap:break-word;animation:cncIn .35s var(--ease,ease) both}
.cnc__b a{color:inherit}
.cnc__b--h{align-self:flex-start;background:var(--paper,#fff);color:var(--ink,#301433);
  border-bottom-left-radius:6px;box-shadow:var(--shadow-s,0 2px 10px rgba(48,20,51,.06))}
.cnc__b--y{align-self:flex-end;background:var(--ink,#301433);color:var(--cream,#FFF6EC);
  border-bottom-right-radius:6px}
@keyframes cncIn{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}

.cnc__p{align-self:flex-start;display:flex;gap:5px;padding:13px 16px;background:var(--paper,#fff);
  border-radius:19px;border-bottom-left-radius:6px;box-shadow:var(--shadow-s,0 2px 10px rgba(48,20,51,.06))}
.cnc__p i{width:7px;height:7px;border-radius:50%;background:var(--rosa-deep,#E56A9B);animation:cncP 1.1s infinite}
.cnc__p i:nth-child(2){animation-delay:.16s}
.cnc__p i:nth-child(3){animation-delay:.32s}
@keyframes cncP{0%,60%,100%{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}

.cnc__f{display:flex;gap:9px;padding:12px;background:var(--paper,#fff);border-top:1px solid rgba(48,20,51,.08)}
.cnc__f textarea{flex:1;font-family:inherit;font-size:15.5px;line-height:1.4;padding:11px 15px;
  border-radius:19px;border:1.5px solid rgba(48,20,51,.14);background:var(--cream,#FFF6EC);
  resize:none;max-height:110px;color:inherit}
.cnc__f textarea:focus{outline:0;border-color:var(--fucsia,#E02B7C)}
.cnc__f button{flex:none;width:44px;height:44px;border:0;border-radius:50%;cursor:pointer;
  background:var(--fucsia,#E02B7C);color:#fff;font-size:17px;align-self:flex-end}
.cnc__f button:disabled{opacity:.4;cursor:default}

.cnc__s{padding:0 16px 14px;display:flex;gap:8px;flex-wrap:wrap;background:var(--cream,#FFF6EC)}
.cnc__s button{appearance:none;border:1.5px solid rgba(48,20,51,.16);background:var(--paper,#fff);
  color:var(--ink,#301433);font-family:inherit;font-size:13.5px;padding:7px 14px;border-radius:99px;cursor:pointer}
.cnc__s button:hover{border-color:var(--fucsia,#E02B7C);color:var(--fucsia,#E02B7C)}